Support

Need help with Screenshot Local? We're a small independent team and support runs over email. Write to [email protected] and we'll typically reply within 2 business days.

Before you write — quick fixes

The answers below resolve most reports. If yours isn't here, skip straight to email.

• "This page can't be captured." Chrome blocks all extensions on certain pages (the Chrome Web Store, chrome:// pages, some PDF viewers). This is a browser restriction, not a bug — on those pages Screenshot Local can offer at most a visible-area capture.
• The capture missed part of the page. Very long or infinite-scroll pages are truncated at a safety limit, and pages that load content while scrolling can shift. Try capturing after the page has fully loaded, or use region capture (right-click the page → "Capture selected area", or Alt+Shift+R) for the part you need.
• Exports have a watermark. The watermark appears when a screenshot uses Pro annotation tools (arrow, box, highlight, steps, text) without a Pro license. Capture, mosaic and plain exports never carry a watermark. Upgrading to Pro removes it from annotated exports.
• My license key won't activate. Check for typos and stray spaces — keys look like TSP-XXXX-… (or TALL-XXXX-XXXX-XXXX for beta keys). If the key is correct but activation fails, you may have reached the device limit or be offline; email us with the key and we'll sort it out.
• I bought Pro on another computer. Your key can be activated on your own devices. Enter the same key in the upgrade dialog on the new machine.

What to include in your email

The more of this you include, the faster we can help:

• What you were doing and what went wrong (a screenshot of the problem helps enormously).
• The address (URL) of the page you were capturing, if the issue is page-specific.
• Your browser and version (e.g. Chrome 138) and operating system.
• The Screenshot Local version — shown at chrome://extensions.
• For license issues: your license key and, if possible, the purchase email or order reference.

Purchases and refunds

Pro purchases are processed by our payment provider as merchant of record. For billing questions or refunds, see our refund policy — or just email us and we'll take it from there. Please include the email address used at checkout.

Privacy questions

Short version: your screenshots never leave your device and the extension collects no data. The full details are in our privacy policy. Anything unclear, ask us directly.

Feature requests

We read every suggestion. If Screenshot Local is missing something you need, tell us how you'd use it — real workflows shape what gets built next.

Contact

Email: [email protected]